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Postage & Shipping

SHIPPING AND DELIVERY
For Australian postage, Sex Toys Direct charges a flat rate of $9.95
All orders are sent via courier with a tracking number for your peace of mind. If you are located outside of the couriers range, your order will be shipped with Australia Post.

Delivery for orders over $150 within Australia will be free of charge with a tracking number.

We cannot send items to a PO BOX via courier so in these cases, we will send via Australia Post.

SHIPPING AND DELIVERY TIMES
All delivery times are estimates, as we cannot guarantee what is beyond our control.

South East Queensland: 1 - 2 working days

Central Queensland: 2 - 5 working days

Northern Queensland: 1 - 3 working days

Sydney and surrounds: 1 - 3 working days

Northern New South Wales: 1 - 3 working days

Southern New South Wales: 2 - 5 working days

Melbourne and surrounds: 2 - 3 working days

Western Victoria: 5 - 7 working days

Northern Victoria: 2 - 3 working days

Adelaide: 2 - 3 working days

South Australia: 5 - 7 working days

Perth and Western Australia: 7 - 10 working days

Tasmania: 3 - 7 working days

Darwin and Northern Territory: 3 - 7 working days

ACT: 2 - 3 working days

 

We do not take any responsibility for misplaced parcels. We offer tracking number services for your peace of mind however we cannot guarantee what is beyond our control.

We offer shipping insurace for a small fee to cover any lost, damaged or misplaced items. If you do not choose to add insurance to your order, we will not be held responsible in any way for any item that is damaged or lost.

Please note:  A signature may be required on receipt of orders being delivered.  If you are not going to be home, it may be better to send the parcel to your work address. Alternatively, if you will not be home to sign for the delivery, you have the option to mark you shipment with ‘Authority to Leave’. If you wish to do so, please make note in your order.

In using www.sextoysdirect.com.au you accept that an order is considered delivered when the courier updates the Postal tracking number for that shipment to ‘Delivered’.
We will only ship to the address listed on your order form.
Pick up options are not available.
Please note that we are not responsible for postal damage or loss of items marked as “authority to leave”.

You order will be processed within 2 business days from our Brisbane warehouse, subject to stock availability, public holidays and weekends.

Delivery is made by either FastWay Couriers or Australia Post and depending on where you are located. Most couriers require signature on delivery so it is better to send it to your work address if you are not going to be home.

If you need express shipping, please email us immediately after you order is placed and we can help you out.